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Refund & Returns Policy
At Giftduniyan.com, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.
Return Eligibility
Returns are accepted only for damaged, defective, or incorrect items.
Items must be unused, in original condition, and in original packaging.
Return requests must be raised within 24–48 hours of delivery.
Non-Returnable Items
The following items are not eligible for return or refund:
Personalized or customized products
Perishable items such as flowers, cakes, or edible gifts
Used or tampered products
Items purchased during sale or clearance (unless damaged)
Return Process
To request a return, contact us through the Contact Us page with your order ID, issue details, and clear product images.
Our team will review the request and respond within 2–3 business days.
Approved returns may require the item to be shipped back as instructed.
Refund Policy
Refunds are initiated only after the returned item is received and inspected.
Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
Replacement Policy
In case of damaged or incorrect items, we may offer a replacement instead of a refund, subject to stock availability.
Cancellation Policy
Orders can be cancelled before dispatch only.
Once an order has been shipped, cancellation is not possible.
Shipping Charges
Shipping charges are non-refundable, unless the return is due to our error.
Return shipping costs may be borne by the customer unless stated otherwise.
Refused or Undelivered Orders
Giftduniyan.com reserves the right to refuse returns or refunds in cases of suspected misuse or fraudulent claims.
Policy Abuse
Giftduniyan.com reserves the right to refuse returns or refunds in cases of suspected misuse or fraudulent claims.
Contact Information
For any questions regarding these refund or return, please contact through the Contact page on our website.